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Inc. All rights reserved.
Presentation_ID
Quality Assessment
ØQuality at an Academy can be determined by reviewing several different data points
–Results as shown by written
and skills test data
–Satisfaction collated from
the results of the feedback forms
–Feedback (both favorable
and unfavorable) received during and after training
–Support Visit
Documentation
–Complaints filed with
Cisco
–Instructor and Student Interviews
